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provisining url

duvi
Regular Visitor

provisining url

 

hi,

 

I have problems accessing the provisioning url tab in a ip 550 I rebooted the phone and it didn't help

Message 1 of 9
8 REPLIES 8
SteffenBaierUK
Polycom Employee & Community Manager

Re: provisining url

Hello duvi,

welcome to the Polycom Community.

Can you elaborate in more detail what issue you are having ?

 

Are you unable to access the menu on the phone?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 9
duvi
Regular Visitor

Re: provisioning URL

Hi,

 

my voip provider told me to unplug phone and I did it and it came up the setup button I pressed it and he told me to go to provisioner tab and it didn't have that option so he couldn't  provision my phone to connect to his server.

 

who is problem phone or provider

Message 3 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: provisioning URL

Hello duvi,

Depending on the phone model and the software it is running the option may be in a sub menu.

 

You simply need to check or your provider should talk your through it.

 

Some example screenshots are featured in this FAQ post:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 9
duvi
Regular Visitor

Re: provisioning URL

thx steffen the problem was from the provider and its finally solved.

Message 5 of 9
duvi
Regular Visitor

Re: provisioning URL

hi again my provider couldn't provision me a polycom 450 once used at a customer by different provider it couldn't pull any configs even thru the web gui so what  could I do in order to make this phone work????

Message 6 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: provisioning URL

Hello duvi,

 

simple question.

 

Once you go to the Menu via Menu Key => Settings => Advanced look like this:

 

AdvancedMenu_456.PNG

 

when using 456 as the standard password or like this:

 

AdvancedMenu_123.PNG

 

If it does look like the second screen then your previous provider has changed the Admin Password.

 

We do not publicly disclose how to reset this within the community so your old provider needs to give you the details or you need to call your Polycom reseller.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 9
duvi
Regular Visitor

Re: provisioning URL

no I spoke to them they didn't lock nothing .

 

and I cant make any changes to that device

Message 8 of 9
SteffenBaierUK
Polycom Employee & Community Manager

Re: provisioning URL

Hello duvi,


the details you provided so far have not provided any details like the currently used software version for example.

 

You also did not confirm if you can access the full menu as displayed or the limited menu.

 

If you can access the above and are able to navigate to the provisioning server section you should follow up below.


The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

I suggest you upgrade the phone and then follow:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 9