Plantronics + Polycom. Now together as Poly Logo

"Application Not Present" IP450

Occasional Visitor

"Application Not Present" IP450

I have a couple 450s that are new and I am getting an "application not present" error on bootup. I have everything set correctly to point to our FTP server, to no avail.  We have dozens of these phones in use and I have never had an issue before in getting one set up. I have setup a couple phones since I could not get these 2 to work so everything is ok as far as the FTP server goes. Any idea on what I can check? I am not an expert by any means so be patient with my somewhat elementary knowledge. Thanks in advance for any help!

Message 1 of 2
Polycom Employee & Community Manager

Re: "Application Not Present" IP450

Hello Carpenter,

welcome to the Polycom Community.


I have moved your post to the correct VoIP section.

We encourage all users to read the Welcome Post, the FAQ and use the Forum Search.


Using the search with the key words "application not present" already provides plenty of post's with the same topic.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2