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"Default Admin is in use, please contact your administrator"

SOLVED
Occasional Advisor

"Default Admin is in use, please contact your administrator"

using 5.1.1 on vvx500 phones, I now notice a diagnostic warning that the Default Amin password is being used.  I've looked at the admin guides, and don't see where there was a change affecting this.  Curious if others have seen this, and if they found a workaround to keep this warning from being used.

 

From a Security standpoint, I think this announces to the world that they should go out and research what the default password is so they can look at their phone.  Probably not ideal.

Todd Hodgen
Message 1 of 10
9 REPLIES 9
Occasional Advisor

Re: "Default Admin is in use, please contact your administrator"

So, I found some code for changing the password - looks like this -

 
<device device.set="1">
  <device.auth device.auth.localAdminPassword="your_admin_pwd" device.auth.localUserPassword="your_user_pwd">
    <device.auth.localAdminPassword device.auth.localAdminPassword.set="1">
    </device.auth.localAdminPassword>
    <device.auth.localUserPassword device.auth.localUserPassword.set="1">
    </device.auth.localUserPassword>
  </device.auth>
</device>
 

 

 
However, when I set the password to 789, the warning goes away, but the password doesn't work on the phone or the web interface.  :(  Thinking the variables may have changed after 3.3.   Digging.....
Todd Hodgen
Message 2 of 10
Occasional Advisor

Re: "Default Admin is in use, please contact your administrator"

Okay, found the solution in the FAQ.  This link solves this warning issue -

http://community.polycom.com/t5/VoIP/FAQ-What-is-the-Standard-Username-and-Password-for-a-Polycom/td...

 

Todd Hodgen
Message 3 of 10
Highlighted
Advisor

Re: "Default Admin is in use, please contact your administrator"

We just ran into this issue with a customer as well. 

 

As to why Polycom thinks it's a good idea to notify the end users that the IT staff is using the default password is beyond me. This 'feature' needs to be removed in the next GA release.

Message 4 of 10
Polycom Employee & Community Manager

Re: "Default Admin is in use, please contact your administrator"

Hello cwebb,

we have been asked by our Partner Microsoft to place this warning if the phone is in LYNC mode.

 

An End User should never need to access the Web Interface anyway.

 

The change is listed in the Release notes

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 5 of 10
Occasional Visitor

Re: "Default Admin is in use, please contact your administrator"

This warning display is a bad idea.

Message 6 of 10
Occasional Visitor

Re: "Default Admin is in use, please contact your administrator"

The solution post above is not a solution to the warning.  It just changes the password so the warning isn't flagged as true.  

Message 7 of 10
Polycom Employee & Community Manager

Re: "Default Admin is in use, please contact your administrator"

Hello Jarmentrout,

welcome to the Polycom Community.

The change that is being discussed in this topic is documented in the release notes and within the community FAQ.

 

It only appears when the phone is in LYNC mode and had been requested by our partner Microsoft.

 

From a security perspective it is advisable to change the password from the publicly well known to a secure password.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 10
EZS
Occasional Visitor

Re: "Default Admin is in use, please contact your administrator"

SteffenBaierUK,

 

How do I get the phone out of LYNC mode, and is there a way to disable LYNC mode by default?

Message 9 of 10
Polycom Employee & Community Manager

Re: "Default Admin is in use, please contact your administrator"

Hello

Only phones ordered as a LYNC SKU will be automatically in LYNC mode. The base profile can be set via Device.set in configuration parameters or via the web interface

Replied via a mobile device



<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 10