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"Wrap-Up" ACD softkey

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Occasional Advisor

"Wrap-Up" ACD softkey

I'm wondering if it's possible to setup an EFK for ACD Wrap-up state.

Usually only ASignIn, Available, Unavailable and ASignOut softkeys are available, and Wrap-up can be set via phone's menu (which requires many additional steps).

 

I was thinking of setting up EFK, but I am not able to find internal key functions for Wrap-up ACD state even in admin guide for ver 9.0 (neither in release notes for ver 9.0). The only option seems to be to configure workaround by sequence of pressed keys, but since it might change in different states I'm wondering if there would be more elegant solution.

 

I have serarched the forum, but looks like noone has asked this question before.

 

If needed, current UC version on my test VVX phones (VVX 400/501/600) is 5.8.2 (which I could upgrade to 5.9.1 if needed).

 

Thank you!

 

 

 

Message 1 of 7
6 REPLIES 6
Polycom Employee & Community Manager

Re: "Wrap-Up" ACD softkey

Hello @notonlyeveryone ,

 

welcome back to the Polycom Community.


Most likely, if there is no EFK in the Admin Guide matching your Software or the EFK FAQ, then most likely there isn't a way of reproducing other than simulating the key presses.


Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 7
Occasional Advisor

Re: "Wrap-Up" ACD softkey

Steffen, thank you for response (was there another one by any chance - I got 2 mailer notifications today?).

 

I can't find anything in the EFK/Macro/Internal key functions sections in the latest 5.9.0 admin guide.

Could you confirm that latest version of EFK FAQ is located at https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Using-Enhanced-Feature-Keys-EFK-macros-to-chang... ?

 

I'd use somnethin like that (shoud I use FMenu instead, or FSettings just saves 1 step)?

 

softkey.1.action="$FSetup$$FDialpad1..."

 

Also is there any chance those menu selection steps could change in some scenarios?

 

Thank you!

Message 3 of 7
Occasional Advisor

Re: "Wrap-Up" ACD softkey

So this is what I configured:

 

<web feature.enhancedFeatureKeys.enabled="1" softkey.1.insert="2" softkey.1.action="$FSetup$$FDialpad3$$FDialpad4$$FDialpad2$$FDialpad4$$FSelect$$FSoftkey3$$FMenu$" softkey.1.enable="1" softkey.1.label="Wrap-up" softkey.1.use.idle="1" />

It works, but it shows all the key presses on the screen - is there a way to hide it?

 

Thank you!

Message 4 of 7
Polycom Employee & Community Manager

Re: "Wrap-Up" ACD softkey

Hello @notonlyeveryone ,

 

no this is how the EFK works.

 

A Feature Request is the next step pending on your opportunity and only for the VVX501 as the VVX400/600 will not receive any further development after 5.9.x


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 7
Occasional Advisor

Re: "Wrap-Up" ACD softkey

Thank you, Steffen!

I just never used EFK with keypress sequences before, so I've never seen it in action and thus was wondering if it would be possible to suppress all those steps showing on the screen.

I assume "this is how the EFK works" means that currently (as of 5.9.1 being the latest UC) it's not possible to suppress it.

 

Since you've mentioned VVX400/600 situation, does that mean they are reaching end of sales/life? Would it be the same with VVX 401/601?

 

Are they perhaps suggested to be replaced by VVX 350/450?

 

Message 6 of 7
Polycom Employee & Community Manager

Re: "Wrap-Up" ACD softkey

Hello @notonlyeveryone ,

 

from the 5.9.0 Release notes:

With the end of sale of some models of VVX business media phones, the following phone models will no longer receive new features:


● VVX 300/310
● VVX 400/410
● VVX 500
● VVX 600
● VVX 1500 


As a result, UC Software 5.9.0 will be the last release to contain significant feature development for these models. Future major feature releases will not include images to support these models. In line with the Polycom End of Life policy, Polycom will continue to provide bug fixes in maintenance and patch releases on the UC Software 5.9.x stream. For details, see the Polycom End of Life Policy.
The following VVX phone models will continue to receive feature releases:


● VVX 101/201
● VVX 150
● VVX 250
● VVX 301/311
● VVX 350
● VVX 401/411
● VVX 450
● VVX 501
● VVX 601

 

A EFK is an Enhaced Feature Key which described in the Admin Guide in the "Enhanced Feature Keys" section. A snippet from Page 653 UC Admin Guide 5.9.0:

 

  • The EFK macro language was designed to follow current configuration file standards
    and to be extensible (see Macro Definitions).

This Macro Language simply simulates the key presses.

 

If your organisation requires this specific key you can move forward by contacting a Polycom Sales Engineer that can open a feature request based on this functionality and the additional revenue the lack of this affects.

 

They can also add you to BETA releases.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<==== Signature / Disclaimer ======>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 7