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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello, 

 

We were at 5.2x split on our provisioning server, and we got in some new phones with the new MAC prefix (64167...)

 

The phones loaded 5.2 - they  might have shipped with later firmware.  

 

We had lots of problems with registration and sending / receiving calls.

 

I loaded 5.5.1 firmwares, and that resolved the issues.  

 

 

 

 

 

 

1 REPLY 1
HP Recommended

Hello ,

we did inform users via [Engineering Advisory] Calls from a Polycom® SoundStation IP 6000 with a 64:16 MAC Address Prefix back in April 2016.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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