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real presence trio 8800 content sharing vscene

daniels123
Occasional Advisor

real presence trio 8800 content sharing vscene

hi, I have my polycom trio 8800 connected to "Vscene" through sip and am able to use it within a call on there, However when i go to share content from another device within the meeting i cannot see the content ,instead all i get is a black screen and then after a while it goes back to the polycom background. I have spoken to someone at "Vscene" who can see from their end that the problem was caused by "resolution mismatch for content sharing channel" . The UC Version on the unit is  5.4.3.2389.

 

Thanks

 

Daniel

Message 1 of 3
2 REPLIES 2
SteffenBaierUK
Polycom Employee & Community Manager

Re: real presence trio 8800 content sharing vscene

Hello Daniel,

welcome back to the Polycom Community.

Did you ever solve this issue => here <= as this talks about Skype for Business but in this new topic you talk about SIP?

In addition who is Vscene?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
daniels123
Occasional Advisor

Re: real presence trio 8800 content sharing vscene

No, didn't get that issue sorted so decided to go with our original plan of using vscene and sip instead, this link might explain better who vscene are https://www.jisc.ac.uk/vscene
Message 3 of 3