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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

By mistake I  choose the static ip adress to manual ip address. now I am not able to pair the device to polycom trio.

because static IP Address is not configured properly. I just select the static ip button and saved it by mistake.

please help me to reset by factory default. so I can use it again

3 REPLIES 3
HP Recommended

Hello @prabhjot ,

 

Welcome to the Poly Community.

Simply Factory reset the Visual+ either via the Web UI if you still have access or as explained here:

 

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended
it is not a polycom phone . it is trio visual plus connected to polycom eagle eye iv usb camera. if there is any firmware or software version available from which I can reset it
HP Recommended

Hello @prabhjot 

 

The VisualPro with an HDCI EagleEye camera (not the Eagle Eye IV USB as this only works for Visual+) is like a Poly GroupSeries aka follow this guide >here<

 

Please bear in mind that this will factory restore the VisualPro back to the factory Image which you may not want to do as you may have already installed a later version.

 

In order to also upgrade the factory build place a USB stick with the software you want and a text file called keys.txt on the stick.

 

The content of this file is explained >here<

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.