register trio 8800 to pexip

Frequent Advisor

register trio 8800 to pexip

I've got trio 8800 on base profile that I want to register to our pexip mcu. 


here's the details we have- 


sip uri-

user- admin

password- password1


I've tried putting in all combinations into the trio but I cant get it to register. Any ideas if possible to register Trios with a sip uri?

firmware is

Message 1 of 3
Polycom Employee & Community Manager

Re: register trio 8800 to pexip

Hello Steve,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=




Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please provide some data for us.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Frequent Advisor

Re: register trio 8800 to pexip

cheers mate. got it. Think issue was just formatting and fitting the correct info into the fields on the trio as it's a bit different than registering a group system. Thanks for help. 



Message 3 of 3