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register trio 8800 to pexip

SOLVED
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Frequent Advisor

register trio 8800 to pexip

I've got trio 8800 on base profile that I want to register to our pexip mcu. 

 

here's the details we have- 

 

sip uri- 1234@example.com

user- admin

password- password1

 

I've tried putting in all combinations into the trio but I cant get it to register. Any ideas if possible to register Trios with a sip uri?

firmware is  5.5.2.11338

Message 1 of 4
1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: register trio 8800 to pexip

Hello Steve,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

or

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please provide some data for us.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
3 REPLIES 3
Highlighted
Polycom Employee & Community Manager

Re: register trio 8800 to pexip

Hello Steve,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=

 

or

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please provide some data for us.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 4
Highlighted
Frequent Advisor

Re: register trio 8800 to pexip

cheers mate. got it. Think issue was just formatting and fitting the correct info into the fields on the trio as it's a bit different than registering a group system. Thanks for help. 

 

 

Message 3 of 4
Highlighted
Occasional Visitor

Re: register trio 8800 to pexip

what was the configuration you used to get it to register?

Message 4 of 4