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request failed when transfer on polycom vvx500 in Lync env

Occasional Visitor

Re: request failed when transfer on polycom vvx500 in Lync env

Good day


I am having a similar issue with hosted PBX when transfering calls, it says request failed 


Phone Information

Phone ModelSoundPoint IP 650Part Number2345-12600-001 Rev:Y4UC Software Version4.0.8.1608BootROM Software Version5.0.8.0935

Message 11 of 12
Polycom Employee & Community Manager

Re: request failed when transfer on polycom vvx500 in Lync env

Hello kramatswi,

welcome to the Polycom Community.


Is this problem of yours in any way related to Lync 2010 or Lync 2013 ?


  • If yes then your software is incorrect and you must use 4.1.1 instead.
  • If no then please upgrade to a currently supported software 4.0.12 and then post at least some logs in a new post

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 12 of 12