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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

need to reset parameters on phone to manufacturers default.

 

please advise

4 REPLIES 4
HP Recommended

in order for new carrier to provide voip service

HP Recommended
Hello,

The multiple key combimatioms described in the admin guide can be used to reset the phones.In addition the phone menu can be used.The faq and the community search should be used for further information.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I proceeded with that. came to the polycom config utility page and the admin paswrd wasnt working. Is there way to bypass? for full reset ? possibly locked from previous service provider? undo options?

 

thanks,

 

S

HP Recommended
Hello,

We do not disclose the procedure to reset the admin password in public. This is also outlined in the FAQ and I will removed any post explaining how to do so.

You will need to contact your prior provider and/or Polycom support directly.

Best regards

Steffen Baier
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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