reset password to default

nilay patel · ‎11-23-2017

Hello,

We have multiple vxx411 phones and it shows "default admin password in use.contact your admin" as a warning. I have changed passwrod to other and that warning still come back. i mean it reset back to default password. dont save settings. any idea why?

Thank you in advance

Nilay

Karthik Sivaram · ‎11-25-2017

hi Nilay,
During the Phone boot process until the password prompt appears press the following keys on the keypad : 1, 3, and 5

This will take the phone back to factory default.

Hope this helps!

Regards,
Karthik Sivaram

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SteffenBaierUK · ‎11-26-2017

Hello @nilay patel,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

and

Oct 7, 2011 Question: What is the Standard Username and Password for a Polycom Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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