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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

server: Genesys SipServer 8.1

polycom: IP550

rom:4.0.2B split 

 

There is a problem with rev4.0.2b ROM version and ACD SIP-B configuration. The Login softkey is not displayed on standby screen of IP550. Is it possible to login from menu 1.5 or change state to Unavailable from menu 1.6.

 

With rom rev4.0.1 and the same configuration - everything is fine.

 

Is this a bug or newer version need some additional configuration ? 

2 REPLIES 2
HP Recommended

Hello borkokrz,

 

welcome to the Polycom Community.

 

Any Bugs or issues like this should be reported via your Polycom Reseller.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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HP Recommended

Hi

 

I have the same issue with new 4.1.1 version, the acd button is not present on the screen, I can acccess to ACD functionality with menu button but this is not confortable for user.

 

Have you resolved ?
Frank

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