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rev 4.0.2b ACD SIP-B bug or missing config ?

Occasional Contributor

rev 4.0.2b ACD SIP-B bug or missing config ?

server: Genesys SipServer 8.1

polycom: IP550

rom:4.0.2B split 


There is a problem with rev4.0.2b ROM version and ACD SIP-B configuration. The Login softkey is not displayed on standby screen of IP550. Is it possible to login from menu 1.5 or change state to Unavailable from menu 1.6.


With rom rev4.0.1 and the same configuration - everything is fine.


Is this a bug or newer version need some additional configuration ? 

Message 1 of 3
Polycom Employee & Community Manager

Re: rev 4.0.2b ACD SIP-B bug or missing config ?

Hello borkokrz,


welcome to the Polycom Community.


Any Bugs or issues like this should be reported via your Polycom Reseller.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Visitor

Re: rev 4.0.2b ACD SIP-B bug or missing config ?



I have the same issue with new 4.1.1 version, the acd button is not present on the screen, I can acccess to ACD functionality with menu button but this is not confortable for user.


Have you resolved ?

Message 3 of 3