rev 4.0.2b ACD SIP-B bug or missing config ?

borkokrz · ‎04-12-2012

server: Genesys SipServer 8.1

polycom: IP550

rom:4.0.2B split

There is a problem with rev4.0.2b ROM version and ACD SIP-B configuration. The Login softkey is not displayed on standby screen of IP550. Is it possible to login from menu 1.5 or change state to Unavailable from menu 1.6.

With rom rev4.0.1 and the same configuration - everything is fine.

Is this a bug or newer version need some additional configuration ?

SteffenBaierUK · ‎04-14-2012

Hello borkokrz,

welcome to the Polycom Community.

Any Bugs or issues like this should be reported via your Polycom Reseller.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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fdilalla · ‎06-11-2014

Hi

I have the same issue with new 4.1.1 version, the acd button is not present on the screen, I can acccess to ACD functionality with menu button but this is not confortable for user.

Have you resolved ?
Frank

rev 4.0.2b ACD SIP-B bug or missing config ?

rev 4.0.2b ACD SIP-B bug or missing config ?

Re: rev 4.0.2b ACD SIP-B bug or missing config ?

Re: rev 4.0.2b ACD SIP-B bug or missing config ?