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second user removal on Polycom VVX400

Occasional Contributor

second user removal on Polycom VVX400



I have a Polycom VVX400, UC software version  We are trying to remove a second user that is listed below the main user name, see attached image.


The second user had access to the main users calendar, however the user no longer works for the company the users account was removed, howoever it hasn't removed from the Polycom unit.  I have checked all areas, but cannot find a place where I can remove the second user.


Your help is much appreciated.




Message 1 of 3
Polycom Employee & Community Manager

Re: second user removal on Polycom VVX400

Hello @iki,

welcome to the Polycom Community.


Isn't this a simple Speed Dial ?

The community's VoIP FAQ contains this post here:

Jun 17, 2015 Question:How can I add  a Speed Dial to the Phone?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: second user removal on Polycom VVX400

Hi Steffan,


Sorry for the late reply, unfortunately it's not a speed dial.  I had a look at the directory favorites as per the link you have provided and the user is not listed anywhere.  Is there anywhere else I should be looking at?



Message 3 of 3