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show the description of replay code on display

Occasional Contributor

show the description of replay code on display

Hello everyone,

we use the SP IP450, how to show all customized description of replay code on display?

Now the phones do not display on LCD any messages of the replay code.



486 Busy Here > customization and show on LCD > Occupato




Thanks for the support.
Best Regards,
Giovanni Donnici

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Polycom Employee & Community Manager

Re: show the description of replay code on display

Hello Giovanni,


I I understand you would like the Reason Code displayed on the Phones LCD Screen if you receive for example a 486?


This is as far as I know currently not supported and you would need to liaise either via your Polycom Systems Engineer in your region or directly with the Product Manager using a Enhancement Request => here <=.


You will need to provide a business case for this and include the messages that you would like to be displayed as it may only make sense to limit this to the 4xx and 5xx.


In the meantime you may want to experiment with your call platform as you could send a XML Push to the Phone including this message.


Best Regards


Steffen Baier


Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2