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softkey recording action

Highlighted
Occasional Visitor

softkey recording action

(FW 4.0.3 )

I want to change the recording softkey for the Sounpoint 650 IP. Now it's only visible when a call is coming in or when a call is placed. I want to change the action so it's also visible in the setting I choose. And it should just read record and I don't want to push softkey record then softkey start  (skipping 1 keypress)

So I need the action command.

 

Here's is what I want.
feature.17.name="call-recording" feature.17.enabled="1" (to enable, just to make sure)

 

<WEB
feature.enhancedFeatureKeys.enabled="1"
softkey.feature.forward="1" (I sometimes use this)
softkey.feature.newcall="0" (Never use this with the softkey)
softkey.1.action="" <<<the command for "callrecording start" or simulate button press "call recording start" (HOW?)
softkey.1.enable="1" softkey.1.label="Record" softkey.1.use.idle="1"
softkey.1.use.active="1"
softkey.1.use.alerting="1"
softkey.1.use.hold="1"
softkey.1.use.proceeding="1"


Anyone? Can the command be found in the logging perhaps when recording a call? (can't test it right now)
Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: softkey recording action

Hello Marc,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button?

Resolution: Please check => here <=

 

Please post your software version and be aware that the functionality is only available once the call is in a connected state.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: softkey recording action

Hello Steffen,

 

just a tip, when replying read the actual message first instead of copying and pasting from a knowledgebase.

 

FW version is on top of the message (FW 4.0.3)

Second, if you had actually read the message you would have noticed that what you wrote was what I posted.

So this reply was not very helpfull.

 

I need the actual command. I know that it's only visible in connected mode. That's what I want to change.

 

Secondly just for history references. The Soundpoint IP 650 does not need a license for recording as of FW 4.0.0.

Please change this in any of the documents.

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: softkey recording action

Hi Mac,

 

you are correct, I overlooked that you had actually posted your software version. 

 

Please be aware that the parameters you quoted are actually no longer used since UCS 3.3.0 and I would suggest to read the matching admin guide in order to use the correct parameters.

 

The linked post from the FAQ should get you the general idea on how to utilize the softkey / efk functionality.

 

For further support please contact your Polycom reseller.

 

In addition I am unaware of your reference in regards the documents that need updating so please update this post with the documents in question.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Contributor

Re: softkey recording action

Hello I am also trying to solve this probem. Were you ever able to solve.

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: softkey recording action

Hello garabed,

 

Have a look at this example => here <=

 

I had already replied in another post with the locations within the FAQ that describe the EFK functionality.

 

Using the example of the above linked post you should be able to modify this and match it to your Phone.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6