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soundpoint 335 not registering

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Occasional Visitor

soundpoint 335 not registering

This is very strange problem. I have 5 sets of 335 phones at this locaton which has Verizon DSL. it has worked for 3 months. About 2 weeks ago it stopped registering. so what I did is:

 

1. bring these phones to another locaton which has Cable service, and they worked without any setting changes. I thought that it might be router problem so I switched routers between the 2 sites, but location that uses verizon dsl will not work.  .

2. thinking the verizon might block sip. so I tried using softphone X-lite( also using sip) and it work. 

 

I can't figure out why this happen. It just does not make any sense.  Can someone give me help?

 

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2 REPLIES 2
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Polycom Employee & Community Manager

Re: soundpoint 335 not registering

Hello vlp99,

 

welcome to the Polycom Community.

 

Did you check with Verizon Support if they changed anything on their Network End as the Phone clearly works as you already verified.

 

I would assume that X-Lite [Edit by Mod] may not register to Port 5060 or something else but only a wireshark trace or a look at the logs would tell.

 

Please check the FAQ.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
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Occasional Visitor

Re: soundpoint 335 not registering

I did use wireshark. at phone site I can see that polycom phone is generation some info. but at server site nothing.

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