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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I has faced an issue with SoundPoint IP335 phone’s way of displaying international number:
I enter international number to the phone book in 00xxxxxxxx format, but when the person is calling to me it appears as +xxxxxxxx thus is not shown as a known contact. How should I resolve this issue? Thanks in advance for quick response!

 

Regards,

Mateusz

3 REPLIES 3
HP Recommended

Hello mateusz0306,

we present the number as we receive it in the INVITE from the SIP server.

 

The Parameters voIpProt.SIP.CID.sourcePreference determines what source we utilize.

 

Please check via a wireshark trace or phone logging how the call is presented to the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi!

 

Thank you so much for your response. I've just captured logs. Could you tell me how should I configure this paramater:voIpProt.SIP.CID.sourcePreference. I can see following message header in sip invite: ...

- To: ....

- From: <sip:+4912....@...

 

I guess that this is the reasone why during the person is calling to me it appears as +xxxxxxxx thus is not shown as a known contact

 

Regards,

Mateusz

HP Recommended

Hello mateusz0306


If the Number arrives in this format we display it that way. Simply store the contact with the + and it will be identified.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.