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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎04-01-2014 05:43 PM

HP Recommended

Our company CEO has this phone in his home office which connects to our hosted phone service at Fonality. Randomly, while he is on a call, the phone will power cycle. We have performed the following troubleshooting steps:

  • Replaced the phone.
  • Replaced the power supply.
  • Installed a UPS and replaced the power supply with a POE adapater.
  • We've also worked with our phone vendor, Fonality, but they have no answers.

Any assistance is appreciated. Thank you.

1 REPLY 1

‎04-01-2014 08:26 PM

HP Recommended

Hello FCS Mike,

welcome to the Polycom Community.

A useful starting point usually would be to post the currently used software version as that would enable yourself and others to check against the available release notes.

 

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check => here <=

 

Usually, if setup correctly the phone will write it's log files to a provisioning server but depending on the crash a syslog server may be needed.

 

I suggest yu work with your Polycom reseller or Phone provider to bring this to the attention of Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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