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soundstaion IP6000 got reformatted

Occasional Visitor

soundstaion IP6000 got reformatted

Are there any decent directions on how to get this model restored? It was accidentally reformatted and is now unusable.

Message 1 of 3
Occasional Visitor

Re: soundstaion IP6000 got reformatted

I have setup an ftp server and loaded all the files i downloaded from website.

I configured the server settings on the phone to access the ftp server with credentials. I have tried ftp, ftp(s), trivial ftp etc.

The phone and my ftp server are both on the same network.

I reboot the phone.

messages I see:

waiting for network

updating initial configuration

could not contact boot server, using existing config

error loading 0004f2ec05e9.cfg!


then it reboots again.


What am I doing wrong?




Message 2 of 3
Polycom Employee & Community Manager

Re: soundstaion IP6000 got reformatted

Hello jellydog,

welcome to the Polycom Community.

You have already kind of answered your own question.


The phone either does not get a IP address from your DHCP server or maybe your DHCP server does provide it with an address for an Server via an Option that is not in the network or the phone cannot connect to it.


The message appears when the phone cannot reach the provisioning server.


You could try an span a port to get a wireshark trace of what details are provided to the phone and where the phones does try to connect.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 3