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soundstation 5000 uc config

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soundstation 5000 uc config

I selected the option to format the phone in order to try and reset the phone to factory settings. Now I get an endless loop where I get an error message that the application does not exist. I followed some links and found some info on setting up a ftp server with links to uc software. I downloaded 4.1.0 RevM. I thought from the description on the site that it was meant for a soundstation 5000 but I get an error that the image is not compatiable. I'm at a loss now as to how to get the phone working again.

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Polycom Employee & Community Manager

Re: soundstation 5000 uc config

Hello miketaylor26,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=




Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=


In addition when attempting to download the UCS 4.0.0 or newer the following disclaimer is shown and must be accepted before downloading the software:


1) Before you can successfully install UC Software 4.0.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility.

Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.


Please follow this FAQ post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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