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soundstation 5000 uc config

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soundstation 5000 uc config

I selected the option to format the phone in order to try and reset the phone to factory settings. Now I get an endless loop where I get an error message that the application does not exist. I followed some links and found some info on setting up a ftp server with links to uc software. I downloaded 4.1.0 RevM. I thought from the description on the site that it was meant for a soundstation 5000 but I get an error that the image is not compatiable. I'm at a loss now as to how to get the phone working again.

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Polycom Employee & Community Manager

Re: soundstation 5000 uc config

Hello miketaylor26,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Sep 27, 2012 QuestionI get the error Message “application not present / found” on my phones screen

Resolution: Please check => here <=




Jan 04, 2013 Question: What does the message "Image is not compatible" mean?

Resolution: Please check => here <=


In addition when attempting to download the UCS 4.0.0 or newer the following disclaimer is shown and must be accepted before downloading the software:


1) Before you can successfully install UC Software 4.0.x onto phones running Polycom® UCS released prior to version 4.0.0, you must perform a required upgrade procedure using the Polycom® Upgrader 4.0.0 Utility.

Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.


Please follow this FAQ post here:


Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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