soundstation 7000 running 3.2.1

CrashDodson · ‎09-02-2014

I am trying to upgrade a soundstation 7000 currently running 3.2.1. I have tried different upgraders but it doesnt seem to grab any of them. Anyone know what version I need to try to upgrade this phone to first? Trying to go all the way to 4.0.7

SteffenBaierUK · ‎09-02-2014

Hello CrashDodson,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

CrashDodson · ‎09-08-2014

I know how to upgrade the phone and how to setup a provisioning server. What I dont know is exactly which SIP firmware and which bootrom to go to. I have tried going to 4.0.7 and bootrom 4.4.0B which fails with application not present.

That document does not state that if your on version x then you must go to version y before then going to version z.

Current about shows revison 4.5.0 With upgrader 4.4.0B and downgrader 4.5.0B both attempted using firmware 4.0.7 it just reboots over and over...saves new bootrom...formats file system...rinse and repeat.

Is there a specific upgrader/downgrader and firmware I should try before 4.0.7

SteffenBaierUK · ‎09-08-2014

Hello CrashDodson,

when trying to download the UCS 4.0.7 Software the Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods document is offered on a page that you need to tick the notice before you can download the software.

Page 3 of this document describes this for th IP6000 and IP7000.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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