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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi Steffen,

 

I hope this helps anyone stuck with the same problem, the procedure I was following was correct. The bootloader linked in the IP 7000 support page is wrong.

 

The only way I managed to upgrade the phone was to download the software from this page:

http://support.polycom.com/PolycomService/support/emea/support/voice/polycom_uc/polycom_uc_software_...

 

HP Recommended

Hello Rici,

Which link are you referring to so I can get this reported?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I was having the same problem and was able to upgrade using the SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip file instead of the 4_4_0 version.

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