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soundstation Duo volume fluctuating

Contributor

soundstation Duo volume fluctuating

Good Afternoon

 

We are getting quite a number of Soundstation Duo phones back from clients for RMA.

The complaint is that the audio volume  is fluctuating, (When in call the volume of the speaker goes louder then softer continually).

Analog and sip lines. but sip lines not so much.

 

It seems like that the moment there is even a soft noise in the room like a glass being put down on the table, the speaker cuts out. or aircon on it is very bad.

there was a few phone where it is a rapit fluctuating and sound like a reverberation unit with sound effect.

Thus far we have been sending these unit back to polycom.

 

Regards,

 

 

Message 1 of 11
10 REPLIES 10
Polycom Employee & Community Manager

Re: soundstation Duo volume fluctuating

Hello Ruben,

welcome back to the Polycom Community.

A good starting point is always the currently used software versions.

 

There have been improvements in the past and the phone should at least run UCS 4.0.4.

 

In addition it is also useful to clarify if these issues occur in an analog or in a SIP call or both.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 11
Contributor

Re: soundstation Duo volume fluctuating

Hello Steffen,

 

Thank you for the quick reply, and sugestions.

 

The software that I have tested it on is UCS 4.0.2 and 4.0.4

It happens on both version,

Also it happens on both the Sip and Analog side, but analog is very bad.

Version 4.0.4 is much better but still the same fluctuation of the volume.

 

 

Regards,

 

Message 3 of 11
Occasional Visitor

Re: soundstation Duo volume fluctuating

Hi Ruben,

 

Did you end up solved the problem of those SoundStation Duos? I have 5 SoundStation Duos which all have exactly the same problems as you described and is looking for a solution urgently.

 

Kind regards,

Kenny

Message 4 of 11
Polycom Employee & Community Manager

Re: soundstation Duo volume fluctuating

Hello Kenny,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server or if this Duo is connected to an analog line.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 11
Occasional Visitor

Re: soundstation Duo volume fluctuating

Hello Steffen,

 

The Duos I use are all in analog mode so I have no SIP/Lync/Skype servers here.

 

The UC versions I tried on the devices are 4.0.4.2906, 4.0.10.0689, and all versions from 4.1.0.85402 to 4.1.1.0731.

 

All 4.1.x versions are just bad - when I speak a little bit up I cannot hear any sound from the other side, and even I tap my finger on the table it just gets silent for half to 1 second, which is very annoying to the users in a meeting.

 

Version 4.0.4 and 4.0.10 works better, but only when the other side is loud enough/not from far distance which induces noticeable audio lags, otherwise the same problem will still happens.

 

Kind regards,

Kenny

Message 6 of 11
Polycom Employee & Community Manager

Re: soundstation Duo volume fluctuating

Hello Kenny,

UC Software 4.1.X is for LYNC only so you should not use them.

 

UC Software 4.0.X is for SIP or Analog so they can be used.

 

Is the Duo connected via the PIM module for the analog line and what country are you in (aka did you set the country on booting up) and also what PABX are you using?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 11
Occasional Visitor

Re: soundstation Duo volume fluctuating

Hi Steffen,

 

I connected the units by following exactly what the manual described - connect the cable from the PIM to the SoundStation and then the power adapter + analog phone line to the PIM.

 

I'm in Hong Kong, and I did indeed set the country to Hong Kong in these units.

 

My PABX is a very old Avaya system with no IP Phone connectivity. The analog line comes from this system.

 

In contrast, the audio of my old SoundStation VTX1000 is way better than these new SoundStation Duos.

 

Kind regards,

Kenny

Message 8 of 11
Polycom Employee & Community Manager

Re: soundstation Duo volume fluctuating

Hello Kenny,

I remember a case a couple of years ago where we had something like this with Avaya analog line cards.

 

I suggest you open this with support and state VOIP-82445 when opening a case.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 11
Occasional Visitor

Re: soundstation Duo volume fluctuating

Hi Steffen,

 

I can finally get the local supplier to open a ticket for me (getting through suppliers for support in Hong Kong is SOOOOOO inefficient I have to say). The ticket number is 1-7309755361, opened on 9th October 2017.

 

A month has passed, no response received. May I ask if you can help take a look please?

 

Many thanks,

Kenny

 

Message 10 of 11