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soundstation IP 5000 will not register

Mugen338
Occasional Contributor

soundstation IP 5000 will not register

I have recently been trying to set up a soundstation IP 5000 and have so far been unable to register the phone with my sip provider.

I have checked the details with a grandstream phone so I know sip address and user/pass work.

As I understand it these phones don’t really work behind NAT so I have opened ports on the firewall and also need to set the RTP port and voip port to specific values.

In lines section I have set up info inidentification. Put info into server 1 including port (5087) and set UDP only.

In network / RTP port settings I have filter by ip address and filter by port enabled

Forced port and port range start both to 6040

The Network translation section I have left untouched.

On the router both port 5087 (sip) and 6040 (rtp) point to the phone can you please advise where I’m going wrong

 

thanks

 

Message 1 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: soundstation IP 5000 will not register

Hello Mugen338,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Mugen338
Occasional Contributor

Re: soundstation IP 5000 will not register

the phones were on UC 3 which i'm tryin to upgrade

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: soundstation IP 5000 will not register

Hello Mugen338,

UCS 4.0.7 is the latest supported SIP Software for the SSIP5000

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 5
Mugen338
Occasional Contributor

Re: soundstation IP 5000 will not register

the upgrade path looks to be a mess and documentation is all over the place.

Message 5 of 5