Hello Edge,
welcome to the Polycom Community.
Did you purchase this as a new Unit including the supplied Power Supply or did you purchase the additional AC Power Kit for SoundStation IP 6000 and Touch Control ?
When you mention PoE did you mean a PoE Switch and how is the Switch configured and have you tested the Port with another PoE Device ?
If this is a new Unit and you tested everything and the Unit is still not working please contact your Polycom Reseller so they can help you in this case.
Best Regards
Steffen Baier
Polycom Global Services
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
