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soundstation IP 6000 doesn't power up

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Occasional Visitor

soundstation IP 6000 doesn't power up

I just bought a new Soundstation IP 6000. I pluged it in to POE and also tried with AC adaptor, but couldn't see any response. Nothing on the display. Doesn't seem to be powering up.

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Polycom Employee & Community Manager

Re: soundstation IP 6000 doesn't power up

Hello Edge,

 

welcome to the Polycom Community.

 

Did you purchase this as a new Unit including the supplied Power Supply or did you purchase the additional AC Power Kit for SoundStation IP 6000 and Touch Control ?

 

When you mention PoE did you mean a PoE Switch and how is the Switch configured and have you tested the Port with another PoE Device ?

 

If this is a new Unit and you tested everything and the Unit is still not working please contact your Polycom Reseller so they can help you in this case.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services 

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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