Did you purchase this as a new Unit including the supplied Power Supply or did you purchase the additional AC Power Kit for SoundStation IP 6000 and Touch Control ?
When you mention PoE did you mean a PoE Switch and how is the Switch configured and have you tested the Port with another PoE Device ?
If this is a new Unit and you tested everything and the Unit is still not working please contact your Polycom Reseller so they can help you in this case.
Polycom Global Services
---------------- The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels. Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's