i have here 4 ip 4000, 4 ip 6000 and 3 ip 7000 soundstations running happily together autoprovisioned on an asterisk 1.5 pbx. yesterday 3 of the ip 4000 started continuously rebooting with 'error, application is not present'.
any help is welcome :)
welcome to the Polycom Community.
We kindly advise all users to use the FAQ and/or the Forum Search Facility and to post in the correct Forum.
It seems you SSIP4000 was reset to Factory and this wipes the Application (SIP) and therefore needs to be re-provisioned from a Provisioning Server containing a compatible SIP Software for the SSIP4000 (latest 3.1.7)
Polycom Global Services
I attached a document that will walk you through imaging the phone.