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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I need to add a FLASH key to the phone and/or change what the conference hard key does. Can someone please point me in the right direction.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

HelloIronhedz ,

welcome to the Polycom Community.

 

A flash key is an analog PABX functionality and does not exist, to my knowledge, in the SIP world for SIP Endpoints.

 

Usually a Conference / Hold scenario is based on a new INVITE placing the other call on hold.

 

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above explains this in detail in the Troubleshooting sections.

 

In addition

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

or

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

may be also of interest to yourselves.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

HelloIronhedz ,

welcome to the Polycom Community.

 

A flash key is an analog PABX functionality and does not exist, to my knowledge, in the SIP world for SIP Endpoints.

 

Usually a Conference / Hold scenario is based on a new INVITE placing the other call on hold.

 

The community's VoIP => FAQ <= contains this post here:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Above explains this in detail in the Troubleshooting sections.

 

In addition

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=

 

or

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

may be also of interest to yourselves.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Is there a step by step instruction for adding a softkey to the IP7000 Using UCS: 4.0.5 Rev. C?

 

I have found instructions, however they are not clear on what file to download from the phone (config Files, Local, Web, Device Settings) ,  and modify from the phone and for different UCS

 

Basically, all i am looking to do is add some softkeys that will immulate a user pressing #9xxx from the phone where xxx=[a number]. We have several trunks and I would like to assign each trunk a name, so all the user has to do is find the trunk name from the softkey list and press the softkey to get the line.

 

EX: 

[Trunk 1 Name] = #9001

[Trunk 2 Name] = #9001

[Trunk 3 Name] = #9001

...

 

Thank you in advance for any help.

 

~ Steve

 

 

HP Recommended

Hello SteveSteve,

welcome to the Polycom Community.

The above reply already contains this:

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Example 7 shows how to dial a Number and use this as a conference. Based on this you should be easily able to create a EFK to simply dial this code.

 

Basically:

 

feature.enhancedFeatureKeys.enabled="1" softkey.1.label="Trunk1" softkey.1.use.idle="1" softkey.1.enable="1" softkey.1.action="#9001$"

In regards how to get this on the phone:

 

  • Create your own configuration file and simply import via the Web Interface

    Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

    Resolution: Please check => here <=

  • Or setup a provisioning server hosting software and configuration that the phone automatically downloads
    Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
    Resolution: Please check => here <=

 


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank You.. I will review and try to accomplish this with the instructions provided.

Please give me a few day to work on this.

~SteveSteve

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