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soundstation ip7000

SOLVED
Occasional Visitor

soundstation ip7000

I've installed in a conference room an hdx7002 system with an ip7000 soundstation (with an extended microphone)

the problem is that the soundstation sound a series of electrical discharge , I've change it by an RMA procedure but the problem

still remai also with new one.

 

Everybody can help me , telling an hypothetical cause ?

 

many thanks in advance

 

eliyahu

Message 1 of 4
3 REPLIES 3
Highlighted
Occasional Advisor

Re: soundstation ip7000

There was a known issue with popping/buzzing on the HDX/IP7000 walta integration.  Update the HDX and the Soundstation to the latest software revs and it should clear up. 

A+ Net+ CVE APSS ACSS RSACSP CTS
Message 2 of 4
Occasional Visitor

Re: soundstation ip7000

great ! many thanks !!

 

very useful

 

eliyahu

Message 3 of 4
Polycom Employee & Community Manager

Re: soundstation ip7000

Hello all,

 

just to clarify this a bit more in detail.

 

The HDX 3.0.0.2 Release brough the following fix:

 

VIDEO-81353 

 

Occasionally, when a SoundStation IP 7000 was attached to
a Polycom HDX system, the SoundStation IP 7000 made
faint audio popping sounds. This issue has been corrected.

 

The Software recommedation both in the SSIP7000 SW release Notes and the HDX Release Notes state:

 

Managing SoundStation IP 7000 Phones with HDX Integration
If your phone deployment includes SoundStation IP 7000 phones with HDX integration, Polycom recommends using the following software versions: UC Software 3.3.1 with BootROM 4.3.1 and HDX version 2.6.1.3, 3.0, 3.0.0.1, 3.0.0.2, 3.0.1, 3.0.2, or 3.0.2.1.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services




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