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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- soundstation ip7000
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11-30-2011 10:51 AM
I've installed in a conference room an hdx7002 system with an ip7000 soundstation (with an extended microphone)
the problem is that the soundstation sound a series of electrical discharge , I've change it by an RMA procedure but the problem
still remai also with new one.
Everybody can help me , telling an hypothetical cause ?
many thanks in advance
eliyahu
Solved! Go to Solution.
Accepted Solutions
11-30-2011 10:55 AM
There was a known issue with popping/buzzing on the HDX/IP7000 walta integration. Update the HDX and the Soundstation to the latest software revs and it should clear up.
12-01-2011 01:22 AM
Hello all,
just to clarify this a bit more in detail.
The HDX 3.0.0.2 Release brough the following fix:
VIDEO-81353
Occasionally, when a SoundStation IP 7000 was attached to
a Polycom HDX system, the SoundStation IP 7000 made
faint audio popping sounds. This issue has been corrected.
The Software recommedation both in the SSIP7000 SW release Notes and the HDX Release Notes state:
Managing SoundStation IP 7000 Phones with HDX Integration
If your phone deployment includes SoundStation IP 7000 phones with HDX integration, Polycom recommends using the following software versions: UC Software 3.3.1 with BootROM 4.3.1 and HDX version 2.6.1.3, 3.0, 3.0.0.1, 3.0.0.2, 3.0.1, 3.0.2, or 3.0.2.1.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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