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soundstation "*" button starting dial/send

Occasional Visitor

soundstation "*" button starting dial/send

if I press the green dial button/take it off-hook and attempt to dial a number that includes the * key, the unit acts as if I pressed the dial/send key and dials immediately as I hit the "*" key.  This behaviour results in a dialing error.


If I enter any other number (excluding the * key) it accepts the whole number, then I can dial when I have finished when I intend it to happen.


Does anyone know if this is normal behavior, and can I change it, or am I making a fundamental error?


The model is the Soundstation IP 7000 and the application version I'm using is 4.0.9


If I pre-enter the entire number, including the * key I can successfully make the call when I press the call key.

Message 1 of 2
Polycom Employee & Community Manager

Re: soundstation "*" button starting dial/send

Hello pcomuser,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2