Plantronics + Polycom. Now together as Poly Logo

soundstation "*" button starting dial/send

pcomuser
Occasional Visitor

soundstation "*" button starting dial/send

if I press the green dial button/take it off-hook and attempt to dial a number that includes the * key, the unit acts as if I pressed the dial/send key and dials immediately as I hit the "*" key.  This behaviour results in a dialing error.

 

If I enter any other number (excluding the * key) it accepts the whole number, then I can dial when I have finished when I intend it to happen.

 

Does anyone know if this is normal behavior, and can I change it, or am I making a fundamental error?

 

The model is the Soundstation IP 7000 and the application version I'm using is 4.0.9

 

If I pre-enter the entire number, including the * key I can successfully make the call when I press the call key.

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: soundstation "*" button starting dial/send

Hello pcomuser,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2