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tcpIpApp parameters

SOLVED
joethejones
Advisor

tcpIpApp parameters

Hi Community

 

Very confused as to which file I should be putting these values in.

 

I jusr cannot get the phone to take them, and update the time server.

 

Currently I'm trying this;

 

<tcpIpApp.sntp tcpIpApp.sntp.address="VALIDTIMESERVER" tcpIpApp.sntp.gmtOffset="0"/>

 

but have tried using <time/>, <SNTP/>, <tcpIpApp/> etc

 

I just need to know which cfg file I should be putting these params in.

 

Currently am provisioning values to;

 

reg-basic.cfg

reg-advanced.cfg

device.cfg

sip-basic.cfg

site.cfg

sip-interop.cfg

features.cfg

 

Should it be in any of these?

I've been searching for a few hours now to no avail. I have chacked many of the support document but have not found where to insert these values.

 

Any helpl would be appreciated.

 

Many thanks, Joe

 

UC Software Version = 5.4.2.2834

Model = VVX310

Time spent searching = too long.

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: tcpIpApp parameters

Hello joethejones,

the FAQ post describes these parameters and you can either create your own config file:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: tcpIpApp parameters

Hello joethejones,

welcome back to the Polycom Community.

A couple of your old posts => here <= are still open / pending as you have not marked these as "Accept as a solution".

 

If they are in this state nobody finding them via a community search will know if an answer or advice was useful and has helped you.

 

Could you therefore kindly go over them and mark or answer as appropriate ?

 

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilize the community more efficiently. 

RecentlyAnswered.PNG

 

In addition the FAQ contains:

 

Jan 28, 2013 Question: Time and Date flashing or unable to set time correctly

Resolution: Please check => here <=

 

All the files you reference below are templates and need to be loaded via the <mac>.cfg file.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
joethejones
Advisor

Re: tcpIpApp parameters

Yes I'll have a look through the old posts.

But, what about the tcpIpApp params?

Message 3 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: tcpIpApp parameters

Hello joethejones,

the FAQ post describes these parameters and you can either create your own config file:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
joethejones
Advisor

Re: tcpIpApp parameters

Argh being massively stupid.

 

I forgot the files are all available.

 

Too many phone systems, not enough coffee.

Message 5 of 5