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techsupport.cfg

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philgreco
Occasional Contributor

techsupport.cfg

Where can I obtain this configuration file? 

 

If anyone has it, I'd like to look at it. 

Message 1 of 2
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Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: techsupport.cfg

Hello philgreco,

welcome to the Polycom Community.

The Admin Guide states:

 

Configure Severity of Events Logged


You can configure the severity of the events that are logged independently for each module of the Polycom UC Software. This enables you to capture lower severity events in one part of the application, and high severity events for other components. Severity levels range from 0 to 6, where 0 is the most detailed logging and 6 captures only critical errors. Note that user passwords display in level 1 log files. You must contact Polycom Customer Support to obtain the template file techsupport.cfg containing parameters that configure log levels.

 

This can only be obtained via a Polycom reseller and the person using it should be aware of any consequences.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: techsupport.cfg

Hello philgreco,

welcome to the Polycom Community.

The Admin Guide states:

 

Configure Severity of Events Logged


You can configure the severity of the events that are logged independently for each module of the Polycom UC Software. This enables you to capture lower severity events in one part of the application, and high severity events for other components. Severity levels range from 0 to 6, where 0 is the most detailed logging and 6 captures only critical errors. Note that user passwords display in level 1 log files. You must contact Polycom Customer Support to obtain the template file techsupport.cfg containing parameters that configure log levels.

 

This can only be obtained via a Polycom reseller and the person using it should be aware of any consequences.


Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2