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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎11-14-2017 01:38 PM

HP Recommended

I have a trio 8800 with version 5.5.2 that is registered (SIP) in a Samsung OfficeServ 7400 exchange, which has the disadvantage:
When the tripartite conference telephone function is used, the last participant (3rd) who joins the conference does not hear anything and can not be heard at the conference, either the latter participant an external number (cell or landline) or an annex of the central.
I would like to know if you have had this kind of inconvenience before, or if there is any version of the trio that is compatible with this equipment

1 REPLY 1

‎11-15-2017 09:51 AM

HP Recommended

Hello @sldt,

welcome to the Polycom Community.

 

We do mention what SIP interoperability we tested within the release notes. I do not recall seeing Samsung there.

 

Generally we are compatible with most SIP switches but the odd one may have a restriction. It could be as not allowing 3 calls on this extension.

 

I would suggest to work with Samsung support on this. 

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


I suggest you post some logs of the phone and some traces.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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