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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- trying to Upgrade Polycom IP5000
Create an account on the HP Community to personalize your profile and ask a question
08-24-2015 06:38 AM
Hi,
I'm trying to upgrade 4 Polycom IP 5000 phones from out the box the SIP Software is 3.3.3.0069 and Bootrom version is 4.3.1.0440.
I have read the numerous posts and have downloaded Polycom_UC_Software_4_1_0_Rev_I_release_sig_combined.zip & SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip files after previously attempting to upgrade to Polycom_UC_Software_4_0_1_rts73_P_release_sig_combined.zip.
There seems to be a mismatch in some of the documentation as it states to download the upgrader utilty - however when doing this the SIP.id files are not in there. Of the 2 phones I have tried one re-boots and continuously loads but doesn't upgrade the software at all - the other now continuously loops round stating it is updating the SIP.ld
Any help / advise anyone can give would be appreciated.
Many thanks,
Paul
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Accepted Solutions
08-24-2015 08:11 AM
Hello Paul,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.
The download link for the Polycom software makes the user aware of certain pre-requisite via:
- Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.
The Engineering Advisory 64731 Polycom® UC Software 4.0.x Upgrade and Downgrade Methods then list's on Page 4 as follows:
- To Upgrade SoundPoint IP Phones and SoundStation IP 5000 Phones
Please follow the above
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
08-24-2015 08:11 AM
Hello Paul,
welcome back to the Polycom Community.
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.
The download link for the Polycom software makes the user aware of certain pre-requisite via:
- Before you download and install Polycom® UC Software version 4.0.x or higher, Polycom strongly recommends that you review the changes to the upgrade procedures detailed in the Polycom® UC Software 4.0.0 Administrators’ Guide or newer and Engineering Advisory 64731 Polycom® UC Software 4.0.0: Upgrade and Downgrade Methods.
The Engineering Advisory 64731 Polycom® UC Software 4.0.x Upgrade and Downgrade Methods then list's on Page 4 as follows:
- To Upgrade SoundPoint IP Phones and SoundStation IP 5000 Phones
Please follow the above
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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