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trying to Upgrade Polycom IP5000

SOLVED
Wadders
Occasional Contributor

trying to Upgrade Polycom IP5000

Hi,

 

I'm trying to upgrade 4 Polycom IP 5000 phones from out the box the SIP Software is 3.3.3.0069 and Bootrom version is 4.3.1.0440.

 

I have read the numerous posts and have downloaded Polycom_UC_Software_4_1_0_Rev_I_release_sig_combined.zip & SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip files after previously attempting to upgrade to Polycom_UC_Software_4_0_1_rts73_P_release_sig_combined.zip.

 

There seems to be a mismatch in some of the documentation as it states to download the upgrader utilty - however when doing this the SIP.id files are not in there.  Of the 2 phones I have tried one re-boots and continuously loads but doesn't upgrade the software at all - the other now continuously loops round stating it is updating the SIP.ld

 

Any help / advise anyone can give would be appreciated.

 

Many thanks,

 

Paul

Message 1 of 2
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: trying to Upgrade Polycom IP5000

Hello Paul,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.

 

The download link for the Polycom software makes the user aware of certain pre-requisite via:

 

 

The Engineering Advisory 64731 Polycom® UC Software 4.0.x Upgrade and Downgrade Methods then list's on Page 4 as follows:

 

  • To Upgrade SoundPoint IP Phones and SoundStation IP 5000 Phones

Please follow the above


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: trying to Upgrade Polycom IP5000

Hello Paul,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.

 

The download link for the Polycom software makes the user aware of certain pre-requisite via:

 

 

The Engineering Advisory 64731 Polycom® UC Software 4.0.x Upgrade and Downgrade Methods then list's on Page 4 as follows:

 

  • To Upgrade SoundPoint IP Phones and SoundStation IP 5000 Phones

Please follow the above


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 2