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trying to Upgrade Polycom IP5000

Occasional Contributor

trying to Upgrade Polycom IP5000



I'm trying to upgrade 4 Polycom IP 5000 phones from out the box the SIP Software is and Bootrom version is


I have read the numerous posts and have downloaded & files after previously attempting to upgrade to


There seems to be a mismatch in some of the documentation as it states to download the upgrader utilty - however when doing this the files are not in there.  Of the 2 phones I have tried one re-boots and continuously loads but doesn't upgrade the software at all - the other now continuously loops round stating it is updating the SIP.ld


Any help / advise anyone can give would be appreciated.


Many thanks,



Message 1 of 2
Polycom Employee & Community Manager

Re: trying to Upgrade Polycom IP5000

Hello Paul,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.


The download link for the Polycom software makes the user aware of certain pre-requisite via:



The Engineering Advisory 64731 Polycom® UC Software 4.0.x Upgrade and Downgrade Methods then list's on Page 4 as follows:


  • To Upgrade SoundPoint IP Phones and SoundStation IP 5000 Phones

Please follow the above

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Please be aware:For questions about the type of support to expect please check here

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Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 2