I'm trying to upgrade 4 Polycom IP 5000 phones from out the box the SIP Software is 3.3.3.0069 and Bootrom version is 4.3.1.0440.
I have read the numerous posts and have downloaded Polycom_UC_Software_4_1_0_Rev_I_release_sig_combined.zip & SoundPoint_IP_BootROM_4_4_0B_Upgrader_release_sig.zip files after previously attempting to upgrade to Polycom_UC_Software_4_0_1_rts73_P_release_sig_combined.zip.
There seems to be a mismatch in some of the documentation as it states to download the upgrader utilty - however when doing this the SIP.id files are not in there. Of the 2 phones I have tried one re-boots and continuously loads but doesn't upgrade the software at all - the other now continuously loops round stating it is updating the SIP.ld
Any help / advise anyone can give would be appreciated.
Solved! Go to Solution.
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The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up posts.
The download link for the Polycom software makes the user aware of certain pre-requisite via:
The Engineering Advisory 64731 Polycom® UC Software 4.0.x Upgrade and Downgrade Methods then list's on Page 4 as follows:
Please follow the above
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