Plantronics + Polycom. Now together as Poly Logo

unable to register SoundPoint IP 450 with "Engin"

Occasional Visitor

unable to register SoundPoint IP 450 with "Engin"

Followed Quick Tip 44011 info, couldn't register. Spent a couple of hours with Engin tech support remote no luck.

still unregistered. Can anyone help?

Message 1 of 6
5 REPLIES 5
Polycom Employee & Community Manager

Re: unable to register SoundPoint IP 450 with "Engin"

Hello Sheepaholic,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

I am not sure who "Engin" are but have a look at this post:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Occasional Visitor

Re: unable to register SoundPoint IP 450 with "Engin"

Bootrom: 4.1.2.0037

Message 3 of 6
Polycom Employee & Community Manager

Re: unable to register SoundPoint IP 450 with "Engin"

SIP or UC Software not the BootROM




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Visitor

Re: unable to register SoundPoint IP 450 with "Engin"

Ok I think you guys are too caught up in your glory. I am just trying to make this #** ph work.

IT is one of your.. soundpoint IP 450's...under status/platform/phone/ it says...: assembly 2345-12450-001 REV B

s/n 0004f22f1812  ip 10.0.1.120  Bootblock  2.8.1 (12450-001)  Bootrom 4.1.2.0037 and thats all  there is no mention of SIP or UC software

Where the hell else would it be??

 

Message 5 of 6
Polycom Employee & Community Manager

Re: unable to register SoundPoint IP 450 with "Engin"

Hello Hello Sheepaholic,

I am unsure why you believe you could speak to anyone like this and still expect an answer.

 

If you are unable to follow detailed instructions including screenshots from the Gui or the Web Interface then you may be unable to utilize this phone.

 

Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

 

SIP_UCS_Version.png

 

By the way the unit was sold back in 29/09/2010 via DISTRIBUTION CENTRAL.

 

They are your first level support contact and as the unit is 5 years out of warranty can arrange a Pay Per Incident Support ticket to be raised for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 6