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unable to register SoundPoint IP 450 with "Engin"

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Occasional Visitor

unable to register SoundPoint IP 450 with "Engin"

Followed Quick Tip 44011 info, couldn't register. Spent a couple of hours with Engin tech support remote no luck.

still unregistered. Can anyone help?

Message 1 of 6
5 REPLIES 5
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Polycom Employee & Community Manager

Re: unable to register SoundPoint IP 450 with "Engin"

Hello Sheepaholic,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

 

I am not sure who "Engin" are but have a look at this post:

 

Oct 7, 2011 Question: Can I register or is my Polycom Phone compatible with a “XYZ” SIP Server?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: unable to register SoundPoint IP 450 with "Engin"

Bootrom: 4.1.2.0037

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: unable to register SoundPoint IP 450 with "Engin"

SIP or UC Software not the BootROM

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Highlighted
Occasional Visitor

Re: unable to register SoundPoint IP 450 with "Engin"

Ok I think you guys are too caught up in your glory. I am just trying to make this #** ph work.

IT is one of your.. soundpoint IP 450's...under status/platform/phone/ it says...: assembly 2345-12450-001 REV B

s/n 0004f22f1812  ip 10.0.1.120  Bootblock  2.8.1 (12450-001)  Bootrom 4.1.2.0037 and thats all  there is no mention of SIP or UC software

Where the hell else would it be??

 

Message 5 of 6
Highlighted
Polycom Employee & Community Manager

Re: unable to register SoundPoint IP 450 with "Engin"

Hello Hello Sheepaholic,

I am unsure why you believe you could speak to anyone like this and still expect an answer.

 

If you are unable to follow detailed instructions including screenshots from the Gui or the Web Interface then you may be unable to utilize this phone.

 

Press Menu Key => select Status => select Platform => select Application => select Main (shows SIP/UCS Version)

 

SIP_UCS_Version.png

 

By the way the unit was sold back in 29/09/2010 via DISTRIBUTION CENTRAL.

 

They are your first level support contact and as the unit is 5 years out of warranty can arrange a Pay Per Incident Support ticket to be raised for you.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6