update IP650

[ferrell]

We are currently using AT&T Buisness in a box VOIP system and moving to AT&T Office at hand Voip sytem.

We would like to use our current IP650 phones as they are supposed to be compatiable. These were bought from AT&T and never under lease.

We have 3 phones, but only swithing one at a tiem so as not to be without phone service,

Office at hand tried to have us manually reset the phones since they are not discoverable on our network.

The phone is now in a continous loop and has the error code 0x44020.

They are now stating I need Polycom to update the firmware.

How do I go about updating the phones and clearing all settings and starting fresh?

I have no idea on how to access the provisioning server or web interface.

[SteffenBaierUK]

Hello ferrel,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Also the rest of your questions are already answered in the FAQ:

Mar 07, 2013 Question: What does the message "Config file error. Error is <Hex #>"  / 0x4020 mean?

Resolution: Please check => here <=

and

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

and

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[ferrell]

The phone is in a continous loop and can not get to the menu.

3.2.7.042 is the firmware version number,

Provisining server is not listed on any of our phones so I can manually access it.

[SteffenBaierUK]

Hello ferrel,

there is always a way to interrupt the boot process and the FAQ posts outlined in my original reply should get you back.

If you are unable to follow these you can call Polycom support and get Pay Per Incident support aka PPI.

Best Regards

Steffen Baier

Polycom Global Services

[cloneman]

The public provisionning server might be able to help you once you figure out how to access the menu. Your phones would have to be connected to an internet-facing interface (e.g. this won't work if your phones are on a private VLAN)

<removed>

note that it says /406 but newer versions are available, such as /4011 (non-lync)

[SteffenBaierUK]

Hello cloneman,

welcome to the Polycom Community.

We do not publicly broadcast this server as it is a simple server and cannot withstand massive traffic. We use this for our Polycom support customers and not for the public.

The original poster should follow the well documented FAQ posts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services