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upload fifolog error

Occasional Advisor

upload fifolog error

Looking at the syslog of my polycom, I see the following error:


|log  |4|03|UtilLogC::uploadFifoLog: upload error. protocol 0 result = -1


So the question is (of course), why am I getting this error. Is the phone perhaps trying to upload it to a folder on the server that doesn't exist?


Any suggestions would be welcome.

Message 1 of 3
Polycom Employee & Community Manager

Re: upload fifolog error

Hello tassitsupport,

we usually do not go into details about our internal logging messages within the community.


Most likely the phone is unable to write its logs to the provisioning server.


If above causes any issues please raise this via the already explained method.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Advisor

Re: upload fifolog error

Because there are no issues, I won't raise this. Just wanted to know that this log is and were it should be written (because you will get these messges if the destination folder doesn't exist).

Aren't these things documented somewhere?





Message 3 of 3