have a new plantronics hw251n headset hooked to a plantronics vista m22 amp. is there anything special on phone i need to do to make it work? hook them up to toshiba phone and work fine so i know they are good.
plug them into vvx410 and its dead. no sound from speaker and no one can hear me speak on mic.
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The community's VoIP FAQ contains this post here:
Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?
Resolution: Please check => here <=
Have you got the right cable? Did you plug it into the headset port?
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There's nothing that needs to be done from the Polycom phone. Is the M22 amplifier plugging into the Headset port or Handset port of your telephone?
not sure as ive been out of the office the past week. ill be there tomorrow. if i had to guess i plugged the amp into the headset port since a headset is connected to the amp. is that the right way? thx much