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using plantronics headset with vvx410?

Occasional Advisor

using plantronics headset with vvx410?

have a new plantronics hw251n headset hooked to a plantronics vista m22 amp.  is there anything special on phone i need to do to make it work?  hook them up to toshiba phone and work fine so i know they are good.


plug them into vvx410 and its dead.  no sound from speaker and no one can hear me speak on mic.

Message 1 of 4
Polycom Employee & Community Manager

Re: using plantronics headset with vvx410?

Hello hodor,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=


Have you got the right cable? Did you plug it into the headset port?

Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
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Message 2 of 4
Occasional Advisor

Re: using plantronics headset with vvx410?

Hi there,


There's nothing that needs to be done from the Polycom phone. Is the M22 amplifier plugging into the Headset port or Handset port of your telephone?

Message 3 of 4
Occasional Advisor

Re: using plantronics headset with vvx410?

not sure as ive been out of the office the past week.  ill be there tomorrow.  if i had to guess i plugged the amp into the headset port since a headset is connected to the amp.  is that the right way?  thx much

Message 4 of 4