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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

have a new plantronics hw251n headset hooked to a plantronics vista m22 amp.  is there anything special on phone i need to do to make it work?  hook them up to toshiba phone and work fine so i know they are good.

 

plug them into vvx410 and its dead.  no sound from speaker and no one can hear me speak on mic.

3 REPLIES 3
HP Recommended

Hello hodor,

welcome back to the Polycom Community.

The community's VoIP FAQ contains this post here:

Oct 19, 2011 Question: What type of Headset's and cables are compatible with my Phone?

Resolution: Please check => here <=

 

Have you got the right cable? Did you plug it into the headset port?


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi there,

 

There's nothing that needs to be done from the Polycom phone. Is the M22 amplifier plugging into the Headset port or Handset port of your telephone?

HP Recommended

not sure as ive been out of the office the past week.  ill be there tomorrow.  if i had to guess i plugged the amp into the headset port since a headset is connected to the amp.  is that the right way?  thx much

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