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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-22-2021 03:02 AM

HP Recommended
Phone Information
Phone ModelVVX 201
Part Number3111-40450-001 Rev:A
MAC Address64:16:7F:8B:14:05
IP ModeIPv4
IP Address172.16.16.186
UC Software Version5.9.1.0615
Updater Version5.9.7.12459


with the following config 

 

 

 

reg.1.ringType="ringer11" 

se.rt.custom2.name="Silent Ring"
se.rt.custom2.ringer="ringer11"

voIpProt.SIP.alertInfo.2.class="custom2"

 

 

 

having an issue whenever i change ring tone it does change in config files and also reflcts on phone select dropdown but does not change ring when i make call ,i also dont understand why dropdown shows 2 selected options , i have attached image for that,  nor its working when i use alert-info for internal calls using above config,




1 REPLY 1

‎02-22-2021 03:14 AM

HP Recommended

Hello @milansuthar 

 

Welcome back to the Poly community.

 

As already explained back in 2019 >here< your posts >here< you  have marked >here< and >here< as solution provided.

 

What was the actual solution for >here<?

 

Without this, the marked post has no meaning and does not help anybody.

 

For >here< the suggestions where to get this into support and/or work with Broadsoft.

 

Again which was your solution for the issue?

 

Prior to explaining and documenting this, we will not be able to answer or try and help you with your new issue.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
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