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vvx 201 ringtone not changing

milansuthar
Occasional Advisor

vvx 201 ringtone not changing

Phone Information
Phone ModelVVX 201
Part Number3111-40450-001 Rev:A
MAC Address64:16:7F:8B:14:05
IP ModeIPv4
IP Address172.16.16.186
UC Software Version5.9.1.0615
Updater Version5.9.7.12459


with the following config 

 

 

 

reg.1.ringType="ringer11" 

se.rt.custom2.name="Silent Ring"
se.rt.custom2.ringer="ringer11"

voIpProt.SIP.alertInfo.2.class="custom2"

 

 

 

having an issue whenever i change ring tone it does change in config files and also reflcts on phone select dropdown but does not change ring when i make call ,i also dont understand why dropdown shows 2 selected options , i have attached image for that,  nor its working when i use alert-info for internal calls using above config,




Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx 201 ringtone not changing

Hello @milansuthar 

 

Welcome back to the Poly community.

 

As already explained back in 2019 >here< your posts >here< you  have marked >here< and >here< as solution provided.

 

What was the actual solution for >here<?

 

Without this, the marked post has no meaning and does not help anybody.

 

For >here< the suggestions where to get this into support and/or work with Broadsoft.

 

Again which was your solution for the issue?

 

Prior to explaining and documenting this, we will not be able to answer or try and help you with your new issue.

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Message 2 of 2