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vvx 411 auto answer config / shortcut

Occasional Contributor

vvx 411 auto answer config / shortcut


we are using vvx 411 in UC/Hybrid mode, means that line 1 is configured for skype for business on premise, and line 2 is an sip account in an cloud pbx.

the task is to configure the phone, if an call is incomming on line 2, the phone should auto-answer automatically at once.

i found the auto-answer feature to be global, not by line.

In the Admin manual i found some info´s about Ring Classes - may this help ? dows anyone has expirience with that topic and can help ?

or - second option - can an shortcut be created on the phone that turns auto-answer on / of without walking thru the menus ?


Thank you very much


P.S. Phone are vvx 411, sw is latest UC-microsoft certified release.


Message 1 of 3
Polycom Employee & Community Manager

Re: vvx 411 auto answer config / shortcut

Hello @stain ,

Stating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing.

Please therefore always post the exact complete build id.

Therefore the Poly VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


In regards to your Auto Answer setting, yes you are correct this is a global setting. Have a look here for an alternative:


Oct 25, 2011 Question: How can I change my Ringtone or Ring in a special manner for a certain incoming call?

Resolution: Please check => here <=


Or for Macros aka EFK:


Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Contributor

Re: vvx 411 auto answer config / shortcut

thanks for that hints - solved !!!

Message 3 of 3