vvx 450 not playing appropriate ringtone

[niyati]

Phone Information
Phone Model	VVX 450
Part Number	3111-48840-001 Rev:A
MAC Address	64:16:7F:3A:EE:30
IP Mode	IPv4
IP Address	172.16.16.129
UC Software Version	5.9.1.0615

with the following config 

reg.1.ringType="ringer11" 

se.rt.custom2.name="Silent Ring"
se.rt.custom2.ringer="ringer11"

voIpProt.SIP.alertInfo.2.class="custom2"

can someone help me for issue , whenever I change the ringtone it does change in config files and reflects same on phone all sources of config as well(as shown in attachment web, local, config) but rings default one while called,
and dropdown also shows 2 selected options in HTML rather than one,
 i get the same appropriate value of an attribute in export-all config as well,
config is attached.

[SteffenBaierUK]

Hello @niyati  or should I rather call you @milansuthar ,

Simply registering a new user but using the same IP as your old user will not hide the fact that you never followed up your old posts and therefore we are not willing to help you. In addition, the post is a duplicate of >this<

Checking your milansuthar identity seems you are working for some sort of service provider so it should be in your interest to follow these old posts up.

I suggest you work with our support team.

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here

Our records show SCANSOURCE INC sold this VVX 450 back in 9/18/2019

As the unit is out of warranty PPI would be applicable.

Details on what to expect are outlined:

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier