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vvx 500 boot problems

Highlighted
Occasional Advisor

vvx 500 boot problems

I have a new vvx 600. On startup, I get the message:
       Preliminary Updater, beta use only. 99 seconds until autoboot.

 

after 99 seconds, I get the message

    Could not download 0004f28593c3.cfg using existing configuration

    Error Application not present

    Rebooting

 

It repeats the process continuously

 

What is going on? I was not expecting to see this.

 

Message 1 of 8
7 REPLIES 7
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Polycom Employee & Community Manager

Re: vvx 600 boot problems

Hello

It would be of interest where you got this beta demo unit from as they are not for resale and need to be returned to POLYCOM and are property of polycom

You cannot do anything with it as the software for it is not released to the public

Replied via a mobile device
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 8
Highlighted
Occasional Advisor

Re: vvx 600 boot problems

I got it from:

https://www.thetelecomshop.com

 

That is disturbing to hear, and very inconvenient.

Message 3 of 8
Highlighted
Polycom Employee & Community Manager

Re: vvx 600 boot problems

Please post the MAC address of the phone
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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 8
Highlighted
Occasional Advisor

Re: vvx 600 boot problems

I don't see the mac address anywhere

Message 5 of 8
Highlighted
Polycom Employee & Community Manager

Re: vvx 600 boot problems

Hello ,

You already provided it when you edited your post.

 

0004f28593c3

 

This serial cannot be found in our database and I assume if you check at the bottom of the unit it will state "BETA UNIT NOT FOR RESALE"

 

Please make your reseller aware that the Unit is Polycom property

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 8
Highlighted
Occasional Advisor

Re: vvx 600 boot problems

No, it doesn't say that on the phone

Message 7 of 8
Highlighted
Polycom Employee & Community Manager

Re: vvx 600 boot problems

Hello bob122,

0004f28593c3 cannot be found in any customer database as a shipped phone so this must be an internal Polycom test phone that one of our Sales Engineers has shipped to a customer for testing.

 

To finish this topic off, you are unable to use this phone as you cannot get access to any Polycom development signed software and the phone is still Polycom property.

 

I would make the reseller aware of this conversation as the phone should be returned to Polycom.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 8