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vvx dialing slow

zyg
Occasional Contributor

vvx dialing slow

If I try to dial using the vvx-410 (or 310), the first few digits dont show display on the screen , nor do I hear the tones, until after a short delay.  After the delay the fist few digits pressed show up and then dialing works as usual.  Is there a way to allow the phone to dial properly.  We can not send phones like this to our customers. 


Eady to Reproduce by simply Pressing 1234567890 and watching the display. When do the digits show?  I can get to 6 before seeing (or hearing the digits).

 

Any resolution, please let me know.

 

 

Message 1 of 20
19 REPLIES 19
jplarsonqg
Advisor

Re: vvx dialing slow

Just as a quick diagnostic check, can you go into Settings > Status > Diagnostics > Graphs > and check out CPU Load, Memory Usage, and Network Load to see if there is anything abnormal there.

 

Not sure what version of the software you are running, but the Admin Guide for UCS 5.0.1 states on page 341 that you'll want to ensure that you are running at less than 95 percent of its available memory.

 

Link - http://support.polycom.com/global/documents/support/setup_maintenance/products/voice/ucs_ag_5_0_1.pd...

Message 2 of 20
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx dialing slow

Hello zyg,

welcome to the Polycom Community.

I can only assume you are running UCS 4.1.6. If not please ensure you update the post with the currently used software version.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 20
zyg
Occasional Contributor

Re: vvx dialing slow

After 3 days of testing, I believe we determined the cause of the problem. We have tried versions, 4.1.4, 4.1.6 and 5.0.1p and all have the same problem.  It now appears that the problem is related config line :   lineKey.reassignment.enabled="1" .  

 

If others can try that to determine that this is indeed correct, that would be useful and perhaps Polycom can fix it.

 

Thanks,

Message 4 of 20
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx dialing slow

Hello zyg,

please raise a case via your Polycom reseller.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 20
disacan
Occasional Visitor

Re: vvx dialing slow

Did you figure this out? We are having the same issue. 

 

Thanks

Mike 

Message 6 of 20
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx dialing slow

Hello Mike,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC server


If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 20
Michael21
Visitor

Re: vvx dialing slow

Hello,

 

We are also having this problem. It used to occur about once a month per user, though it is starting to occur more often now, once a day for some users. 

 

We have 51 users on site, and we use Polycom VVX 310s. Software Version 5.3.0.12074, no Skype or Lync. 

 

Only special features we have on the phone are buttons for ACD queue states. 

 

We use the server prod.voipdnsservers.com, with our outbound proxy server as lax1.voipdnsservers.com

 

We have VOIP service with Nextiva. 

 

 

The memory use on the phones is around 83% use when we experience this problem. Deleting the call logs, app logs, and boot logs does nothing. 

 

Our Polycom reseller and VOIP provider doesn't know why we're having this problem. 

 

Any ideas? 

Message 8 of 20
SteffenBaierUK
Polycom Employee & Community Manager

Re: vvx dialing slow

Hello Michael,

 

UC Software 5.3.0 is no longer a currently supported  software so I suggest to upgrade to the latest software at present UC Software 5.4.4 and re-test this.

 

If this still fails after upgrading to a supported software version you need to open a service ticket with your Polycom reseller.

 

If the reseller is some Internet discounter and is unable or unwilling to do this please provide me with a MAC address of one of the phones and I look this up.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 20
Michael21
Visitor

Re: vvx dialing slow

Hello,

 

It's been a while since I looked into this more. 

 

Our Polycoms were sold to us through our phone provider, Nextiva. We are still experiencing this problem. 

 

Nextiva told us that at the current time, they do not have stable support for firmware higher than 5.3.0, so they recommended not upgrading. Recently, we tried upgrading a few phones to 5.5.0, but it looks like this is still happening to those phones. 

 

Is there any reason why the memory would fill up like this on a regular basis?

 

Thank you,

Message 10 of 20